If no one gets notified… the process is broken.
What to Validate:
- Emails are sent to the correct recipients
- Trigger conditions are correct
- Email content is accurate (dynamic data)
- Timing is correct (immediate vs delayed)
How to Test:
- Validate real scenarios:
- Trigger the action (e.g. create/update record)
- Check:
- Who receives the email
- Subject & body content
- Dynamic fields (names, values, links)
- Test positive + negative cases (should send / should NOT send)
Common Bugs:
- Email not triggered
- Wrong recipients
- Incorrect or missing dynamic data
- Duplicate emails sent
- Email triggered at wrong time
- Broken links inside email
Pro Tip:
Check spam/filters. sometimes the system works, but users never see it.